Housekeeping 

Sparkle & Shine Cleaning LA specializes in residential cleaning: including deep cleaning, regular maintenance, move-in/move-out cleaning, vacation rental, housekeeping and maid services. Whether you want a one-time cleaning or regularly scheduled cleanings, you have the option to choose you cleaning cadence.

You can book a cleaning on the same day if the schedule happens to work out in your favor. Ideally, you request in the morning for a cleaning in the afternoon of that day. Visit the Booking Now page to see the open slots on the calendar. It may also be easy to give us a call (310) 399-2904 and speak to us directly about urgent cleaning requests.

Cleaners will almost always bring their own supplies, unless you say otherwise. If you have certain supplies that you want the cleaners to use or you request a specialty cleaning that requires certain equipment then let us know.

Our cleaners work with a standard checklist already, however, we are happy to cater our service to the specific areas that you require. It is best to call us (310) 399-2904 to arrange a special checklist so that we can agree on the pricing and timing of your request if it is different than the expected standard for our cleaners.

You do not have to be home, as long as you give the cleaners access to your home and make it clear how they can get in safely. Most people prefer to be home when cleaners come, however, if you feel comfortable with a certain cleaner at your home when you are not there, you are welcome to arrange that.

Usually between 1-2 cleaners. It depends on the size of your home, type of cleaning the schedule of our cleaners. Generally with bigger homes (3+ bedrooms) and deep cleanings, there will be 2-3 cleaners so that they can finish in an appropriate time (less than 4 hours). We do not want any cleanings to take more than 4 hours, so we will send more than 1 cleaner if we expect the time to take longer than 4 hours.

By scheduling professional apartment cleaning services in Los Angeles with the cleaners we work with, you will be able to: • Have your peace of mind with a reliable team and expert cleaning • Spend more quality time with your family and friends • Relieve unnecessary cleaning-related stress • Focus on your work/career • Enjoy your free time the way you want to • Count on reliable, consistent service People with children and pets often invest in expert apartment cleaning through our Sparkle & Shina LA platform. With proper, regular cleanings, your apartment can be the safest place for your children and pets.

Your satisfaction is important to us. If you’re not completely satisfied with our cleaning service, please contact us within the same day of the service completion, and we will make every effort to address your concerns and ensure your apartment meets your expectations. We can send the cleaners back to finish the job as necessary or provide a discount for the next cleaning.

Booking an appointment with Sparkle & Shine LA is easy! You can visit our booking form page at https://www.sparkleshinela.com/book-now (https://www.sparkleshinela.com/book-now)and use our online booking system, or you can call us at (310) 399-2904 to schedule your cleaning. We’re here to make the process convenient for you.

Yes, absolutely. We use eco-friendly cleaning products that are safe for both your home and your family. Our commitment to a clean and healthy environment extends to the products we use. If you have specific concerns related to allergies or sensitivities, please communicate them, and our team will take appropriate measures to ensure a safe cleaning environment.

Yes, you can trust our cleaning professionals. We conduct thorough background checks, provide extensive training, and ensure our team is fully insured. Your security and peace of mind are our priorities.

Sparkle & Shine LA prioritizes the utmost care during cleaning. In the rare event of any damage, we have a transparent and efficient process for handling such situations. Please reach out to our customer support, and we will work to address and resolve any concerns promptly.

Absolutely, Sparkle & Shine LA offers flexible scheduling options. You can communicate your preferred day and time for house cleaning services, and our team will do its best to accommodate your schedule.

Sparkle & Shine LA is pet-friendly. Our cleaning professionals are trained to work in homes with pets. If you have specific instructions or concerns related to your pets, you can communicate them, and we will accommodate accordingly.

We want to hear from you. If you see a problem while the team is in your home, contact Sparkle & Shine LA by calling (310) 399-2904. We’ll work to quickly correct the problem and enforce our worry-free guarantee. If you’re not satisfied with our services for any reason, let us know within 24 hours and we’ll be sure to make it right.

Tidying up your home on a regular basis is essential if you want to maintain its tidiness. Some of the tasks you should on your weekly to-do list are the following: • Vacuuming your carpets and floors • Wipe bathroom and kitchen sinks • Dust furniture • Wash bedding, sheets and towels • Declutter every room • Clear out your fridge • Disinfect toilet, shower, and bathtub • Wipe counters and other surfaces If you think you don’t have enough time to spend on these tasks, we’ll connect you with a group of pros who will perform professional weekly cleaning services that will keep your home in Los Angeles fresh and sanitized.

That is up to you, whatever you feel most comfortable with: • You can leave a key under the door mat on the day of cleaning. • You can give send the code to the garage. • You can leave the door unlocked the day of cleaning. • You can give us specific instructions.

• The cleaners can usually do hoarding cleanings but they usually require them to be booked as an hourly service. The hourly rate is subject to change depending on the condition of the home. • If your property is deemed a hazardous cleaning situation that goes over and above a normal cleaning environment, your cleaners have the right to walk away. Such a service will be considered 'cancelled' and our normal cancellation policy will apply. • The cleaners do not clean poop, blood, or other biohazardous material.