Question 1

What types of cleaning services do we offer?

Accepted Answer

Sparkle & Shine Cleaning LA specializes in residential cleaning: including deep cleaning, regular maintenance, move-in/move-out cleaning, vacation rental, housekeeping and maid services.

Whether you want a one-time cleaning or regularly scheduled cleanings, you have the option to choose you cleaning cadence.

Question 2

Can I get a same-day booking?

Accepted Answer

You can book a cleaning on the same day if the schedule happens to work out in your favor. Ideally, you request in the morning for a cleaning in the afternoon of that day.

Visit the Booking Now page to see the open slots on the calendar. It may also be easy to give us a call (310) 399-2904 and speak to us directly about urgent cleaning requests.

Question 3

Do cleaners bring their own supplies?

Accepted Answer

Cleaners will almost always bring their own supplies, unless you say otherwise. If you have certain supplies that you want the cleaners to use or you request a specialty cleaning that requires certain equipment then let us know.

Question 4

Can I give you a custom checklist to follow?

Accepted Answer

Our cleaners work with a standard checklist already, however, we are happy to cater our service to the specific areas that you require.

It is best to call us (310) 399-2904 to arrange a special checklist so that we can agree on the pricing and timing of your request if it is different than the expected standard for our cleaners.

Question 5

Do I have to be home for my booking?

Accepted Answer

You do not have to be home, as long as you give the cleaners access to your home and make it clear how they can get in safely.

Most people prefer to be home when cleaners come, however, if you feel comfortable with a certain cleaner at your home when you are not there, you are welcome to arrange that.

Question 6

How many cleaners will come?

Accepted Answer

Usually between 1-2 cleaners. It depends on the size of your home, type of cleaning the schedule of our cleaners. Generally with bigger homes (3+ bedrooms) and deep cleanings, there will be 2-3 cleaners so that they can finish in an appropriate time (less than 4 hours).

We do not want any cleanings to take more than 4 hours, so we will send more than 1 cleaner if we expect the time to take longer than 4 hours.

Question 7

How exactly do you make my life better?

Accepted Answer

By scheduling professional apartment cleaning services in Los Angeles with the cleaners we work with, you will be able to:

• Have your peace of mind with a reliable team and expert cleaning
 • Spend more quality time with your family and friends
 • Relieve unnecessary cleaning-related stress 
 • Focus on your work/career
 • Enjoy your free time the way you want to
 • Count on reliable, consistent service

People with children and pets often invest in expert apartment cleaning through our Sparkle & Shina LA platform. With proper, regular cleanings, your apartment can be the safest place for your children and pets.

Question 8

What if I’m not satisfied with the cleaning services?

Accepted Answer

Your satisfaction is important to us. If you’re not completely satisfied with our cleaning service, please contact us within the same day of the service completion, and we will make every effort to address your concerns and ensure your apartment meets your expectations. We can send the cleaners back to finish the job as necessary or provide a discount for the next cleaning.

Question 9

How do I book a cleaning appointment?

Accepted Answer

Booking an appointment with Sparkle & Shine LA is easy!

You can visit our booking form page at https://www.sparkleshinela.com/book-now (https://www.sparkleshinela.com/book-now)and use our online booking system, or you can call us at (310) 399-2904 to schedule your cleaning. We’re here to make the process convenient for you.

Question 10

Are your cleaning products safe for my home and family?

Accepted Answer

Yes, absolutely. We use eco-friendly cleaning products that are safe for both your home and your family. Our commitment to a clean and healthy environment extends to the products we use.

If you have specific concerns related to allergies or sensitivities, please communicate them, and our team will take appropriate measures to ensure a safe cleaning environment.

Question 11

Can I trust your cleaning professionals in my home?

Accepted Answer

Yes, you can trust our cleaning professionals. We conduct thorough background checks, provide extensive training, and ensure our team is fully insured. Your security and peace of mind are our priorities.

Question 12

What happens if something is damaged during the house cleaning service?

Accepted Answer

Sparkle & Shine LA prioritizes the utmost care during cleaning. In the rare event of any damage, we have a transparent and efficient process for handling such situations. Please reach out to our customer support, and we will work to address and resolve any concerns promptly.

Question 13

Can I schedule house cleaning services for a specific day and time that works for me?

Accepted Answer

Absolutely, Sparkle & Shine LA offers flexible scheduling options. You can communicate your preferred day and time for house cleaning services, and our team will do its best to accommodate your schedule.

Question 14

How does Sparkle & Shine LA handle homes with pets during the cleaning process?

Accepted Answer

Sparkle & Shine LA is pet-friendly. Our cleaning professionals are trained to work in homes with pets. If you have specific instructions or concerns related to your pets, you can communicate them, and we will accommodate accordingly.

Question 15

If there is a problem, who can I call?

Accepted Answer

We want to hear from you. If you see a problem while the team is in your home, contact Sparkle & Shine LA by calling (310) 399-2904. We’ll work to quickly correct the problem and enforce our worry-free guarantee. If you’re not satisfied with our services for any reason, let us know within 24 hours and we’ll be sure to make it right.

Question 16

What cleaning should be done weekly?

Accepted Answer

Tidying up your home on a regular basis is essential if you want to maintain its tidiness. Some of the tasks you should on your weekly to-do list are the following:

• Vacuuming your carpets and floors
 • Wipe bathroom and kitchen sinks
 • Dust furniture
 • Wash bedding, sheets and towels
 • Declutter every room
 • Clear out your fridge
 • Disinfect toilet, shower, and bathtub
 • Wipe counters and other surfaces

If you think you don’t have enough time to spend on these tasks, we’ll connect you with a group of pros who will perform professional weekly cleaning services that will keep your home in Los Angeles fresh and sanitized.

Question 17

How will the cleaners enter my home on my scheduled days of cleaning?

Accepted Answer

That is up to you, whatever you feel most comfortable with:
 •  You can leave a key under the door mat on the day of cleaning.
 •  You can give send the code to the garage.  
 •  You can leave the door unlocked the day of cleaning.
 •  You can give us specific instructions.

Question 18

Hoarding & Hazardous Condition Policy

Accepted Answer

• The cleaners can usually do hoarding cleanings but they usually require them to be booked as an hourly service. The hourly rate is subject to change depending on the condition of the home.
 • If your property is deemed a hazardous cleaning situation that goes over and above a normal cleaning environment, your cleaners have the right to walk away. Such a service will be considered 'cancelled' and our normal cancellation policy will apply.
 • The cleaners do not clean poop, blood, or other biohazardous material.

House Cleaning

Sparkling Professional House Cleaning in Los Angeles

Our Tailored House Cleaning Services in Los Angeles

Regular House Cleaning

The Sparkle & Shine Difference: Why Choose Us for Your House Cleaning in Los Angeles?

Experienced and Trustworthy

Eco-Friendly Cleaning

Exceptional Customer Service

Transparent Pricing

100% Satisfaction Guarantee

Easy Online Booking

Move-In/Move-Out Cleaning

Deep Cleaning

Standard Cleaning Checklist